Effective: 20 April 2025
Company: Linguocommerce Ltd (Company No. 15566248), 13 Freeland Park, Lytchett Matravers, Poole BH16 6FA, UK.
Contact:
- Email: info@lastminute-deals.xyz
- Phone: +33 6 31 71 37 46 (calls not recorded)
1. WHAT THESE TERMS COVER
These terms apply to all orders placed through:
✅ Our website (lastminute-deals.xyz)
✅ Social media (Instagram/Facebook/TikTok)
✅ Phone/email bookings
✅ Third-party marketplaces (e.g., eBay, Etsy)
Including sales of:
- Travel services (hotels, flights, packages)
- Physical products (e.g., travel gear, electronics)
- Digital products (e-books, travel guides)
2. YOUR RIGHTS & RESPONSIBILITIES
2.1 Age Requirement
- You must be 18+ to book travel or purchase restricted items (e.g., alcohol).
- Under-18s need parental consent (verified via ID if requested).
2.2 Accuracy of Information
- You guarantee all provided details (e.g., passport names, delivery addresses) are 100% correct.
- Errors may incur fees (e.g., airline name-change charges).
3. TRAVEL BOOKINGS (KEY CLAUSES)
3.1 Our Role
- We are an agent for Suppliers (hotels, airlines, etc.). Your contract is directly with them.
- Example: When you book a hotel through us, Booking.com’s terms apply to your stay.
3.2 Pricing & Payment
- Prices include:
- Supplier costs
- Our service fee (clearly shown at checkout)
- UK VAT (if applicable)
- Dynamic Pricing: Hotel/airline rates may change until paid in full.
3.3 Cancellations
| Scenario | Refund Policy |
|---|---|
| You cancel | Supplier’s policy applies + our fee is non-refundable |
| Supplier cancels | We’ll help rebook or refund (minus our fee) |
| Force majeure (e.g., hurricane) | No refunds unless Supplier provides one |
Travel Insurance: We strongly recommend it (we don’t offer coverage).
4. PHYSICAL & DIGITAL PRODUCTS
4.1 Delivery
- UK: 3-5 working days (Royal Mail tracked).
- EU: 5-10 days (possible customs fees).
- Digital Items: Sent within 24 hours to your email.
4.2 Returns
- Change of Mind: 14-day return window (unused items only).
- Faulty Items: Email us within 30 days for replacement.
- Non-Returnable: Personalized items, digital downloads.
5. DATA PROTECTION (GDPR COMPLIANT)
- Data We Collect: Name, email, phone, payment details, travel dates.
- How We Use It:
- Process orders
- Prevent fraud
- Comply with legal requests (e.g., border control)
- Your Rights:
- Request data deletion (email info@lastminute-deals.xyz)
- Opt out of marketing (unsubscribe link in emails)
6. LIMITS OF LIABILITY
We’re not liable for:
- Supplier bankruptcies (e.g., airline collapse)
- Travel disruptions (delays, lost luggage)
- Product misuse (e.g., broken electronics due to water damage)
- Maximum Claim: Amount you paid for the item/service.
7. DISPUTE RESOLUTION
- Contact Us First – We’ll respond within 5 working days.
- Mediation: If unresolved, we’ll use CEDR.
- Court Action: Must be filed in England (non-UK customers submit to this jurisdiction).
8. CHANGES TO TERMS
- Minor changes: Effective immediately (posted on our website).
- Major changes (e.g., fee increases): 30 days’ notice via email.